- Reviews
- Questions
United StatesBad customer support
Terrible I bought this unit by ordering online at Home Depot it took 2 weeks to arrive. It comes in 2 boxes and they sent 2 of the same boxes (the body of the Grill) this was a shipping mistake by Asmoke not Home Depot. I contacted support and submitted the documentation and waited a further 2 weeks to have someone tell me to return it to Home Depot, which is no where near where I live and they are very heavy and the items and require a truck to return. I am elderly and ordered it to be delivered for a reason.
United StatesDO NOT BUY FROM THIS COMPANY!
I bought the AS700P and it had no power. I followed all protocols but no resolution. I will 100% recommend anywhere that I can post that NO ONE buys ANYTHING from Asmoke! This company does not stand behind their products and I now have a $700 paper weight on my deck. Their support number listed in the instruction manual is not valid and emailing the support email address was as useful as the non-working telephone number! It seemed like a form letter, stating that it needed a new board, but they didn't do business with 'one particular online seller' anymore. Funny enough, it wasn't Amazon that I bought from. I've now seen other reviews from large online AND brick and mortar stores saying the same thing. I wish I would have found them before purchasing.
United Statesterrible
I wish I had read the reviews prior to buying. Terrible customer service. Could not reach anyone by phone the number in the manual does not work. They refuse to stand behind their product because I bought it from an unauthorized dealer but didn't find that out until it was too late. ordered and paid for a new control board after one use due to the temperature being all over the place and burned my first cook so hopefully this will fix it. Spend your money somewhere else and read all the reviews before you buy. Don't make the same mistake I did.
United StatesCooking on propane
i have the AS700P but it looks like i'm cooking on propane for labor day because a-smoke will not honor their warranty. Customer service wont even directly answer the questions i have asked them. At this point i am considering legal action. Save your money and buy anything else.
United StatesWorst experience ever!
I purchased the AS700P at an online retailer. After trying to use it i found that on the smoke setting it was getting to temperatures over 400 degrees. I contacted support and they first told me they would replace the controller. after i did not receive the controller they promised, i asked for status and they recommended replacing the whole unit instead and asked for my receipt again. Then they said since i purchased from an online retailer they would not honor the warranty and i would have to purchase the replacement parts. in addition the manual has not been proof read and is a catastrophic mess. their support team takes forever to reply, disorganized, do not pay attention to detail. might as well put the money i used for this grill in a pile and set it on fire instead Do not recommend as they are refusing to stand by their product i have had for under 60 days.
AS700P Skylights Grill Window Design + ASCA System™
Motion Detection Light
Skylights Grill Window
ASCA System™
Large Capacity
Saves Pellets
Auto Pellet Feed
Superior Build Quality
Consistent Heat
Programmable Probe
Color LED Display
8-in-1 Cooking Style
3+2 Extended Warranty
SKYLIGHTS GRILL WINDOW DESIGN
New innovative see-through grill window system with hand motion detection light makes the best grilling and smoking experience! You can check your foods anytime you want and don't need to worry about smoke & steam loss or temperature drop due to the frequent grill lid opening.
ASCA TECHNOLOGY™
ENHANCED FLAVOR
Pour any number of liquids (sauces, cooking wines, etc.) into the designated tray and let the ASCA Technology™ get to work! The liquid will transform into superheated steam inside the grill. This micro-particle vapor will ensure your food stays moist and add a special hint of flavor, depending on the liquid you use.
SUPERHEATED STEAM
Hotter temperatures for the steam reduce the overall time needed to reach internal temperatures. This has 2 benefits. Firstly, it makes the meat much juicer, tender, and loaded with flavor. Secondly, food is cooked up to 3x faster than other grills on the market
AUTO ASH CLEANSING
Once the cooldown process begins, the steam begins to cool and collect at the bottom of the grill. This helps clean the grill for you, as well as collect built-up ash. Once you’re finished, remove the pull-out tray to dispose of the ash, and empty the grease bucket on the side of the grill.
PREMIUM BUILD QUALITY
High-quality materials and detailed designs with large cooking capacity that's ideal for a large 3-12 group party!
484 SQ.IN. Main rack + 216 SQ.IN. insulation rack, totaling 700 SQ.IN. Comes with a 2-in-1 stainless steel side shelf. Whopping 25.8LBS hopper capacity ideal for continuous smoking.
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