After-Sales Service Application
How to Apply for After-Sales Service
We recommend starting by checking our FAQ for guidance on common troubleshooting steps.If the issue persists, please submit a ticket via https://asmoke.besender.com/form/ or contact ASMOKE at support@asmokegrill.com.
When submitting, kindly provide details of the issue, the steps you have already tried, and the specific results or observations you encountered during troubleshooting.
After-Sales FAQ
Please click the link to view the FAQ for troubleshooting.
Service Process
Please refer to the following flowchart to view the after-sales service process.
After-Sales Policy
Please click the link to view the details of our after-sales policy.
Parts Replacement Videos
If you have already received the replacement parts, please click the link below to watch the instructional video for parts replacement.
How to replace ASMOKE Essential control board assembly
How to replace ASMOKE Essential speaker？
How to replace ASMOKE Essential WiFi antenna？
How to replace ASMOKE Essential cooking grid temp probe？
How to replace ASMOKE Essential battery box bracket assembly
How to replace ASMOKE Essential lid？
How to replace ASMOKE Essential feeding module fan？
How to replace ASMOKE Essential cooling fan？
How to replace ASMOKE Essential Auger？
How to replace ASMOKE Essential igniter？
How to replace ASMOKE Essential feed module assembly
How to replace ASMOKE Essential combustion chamber temp probe
How to replace ASMOKE Essential microswitch and maintenance window？
How to replace ASMOKE Essential shell of oil box
How to replace ASMOKE Essential temperature probe port？
