• ASMOKE fulfills online orders within the continental U.S. We do not ship to Hawaii or Alaska. We also do not ship to P.O. Boxes. Orders will take up to 3 business days to process, and may not ship until the following business day.

• Deliveries take an average of 3 to 8 business days to arrive after orders have been processed.The ETA is affected by weather conditions and holidays.

• ASMOKE generally offers free shipping. Please check the product page for details on the item you wish to purchase. Please note that if your grill has shipped out and there is an error on your address (made by you) or you just need to re-route your package to another place we will have to charge you a $25 recall fee.

• For more in-depth information on our Shipping Policy, click here: https://asmokegrill.com/pages/shipping-policy

• We offer the industry-leading 3+2 extended warranty for all our grills!

• We stand proudly by our products and take pride in our customer service. We warrant that our products will be free from defects in all materials and workmanship (excluding paint and finish) for the Warranty Coverage Period described below. This warranty is extended only to the original consumer purchaser.

• During the Warranty Coverage Period, we will (at our sole option) replace any defective part or product covered by this warranty when provided with proof of purchase. The replacement will be without charge.

• For more in-depth information on our Warranty Policy, click here: https://asmokegrill.com/pages/warranty

•A pellet grill is a cooking appliance that uses wood pellets as fuel. These grills are designed to provide a convenient and consistent way of cooking various types of food, including meats, vegetables, and even baked goods.

•Pellet grills typically consist of a hopper for storing wood pellets and a motorized auger that feeds the pellets into a fire pot, and a digital controller that regulates the temperature. The pellets are ignited by a heating element, creating a controlled fire that produces smoke and heat for cooking.

•The digital controller allows users to set and maintain their desired cooking temperature, providing precise control over the grilling process. The wood pellets used in pellet grills come in different flavors, such as hickory, applewood, or mesquite, which can enhance the taste and aroma of the food being cooked.

To use the ASMOKE Essential pellet grill, follow these steps:

1. Insert the battery pack to the grill.
2. Connect the pellet grill to the App via Bluetooth for the first time using. For subsequent use, the App and the pellet grill can be connected via WiFi.
3. Fill the hopper with wood pellets.
4. Select your cooking modes or recipes through the touchscreen or App. If you prefer not to select a recipe, you can simply turn the knob, swipe the touchscreen, or tap the App to set your desired temperature and start barbecuing right away.
5. After igniting and preheating the grill, open the grill lid and place seasoned food onto the cooking grate.
6. Insert one or two meat probes (if needed).
7. Cover the grill with the lid, ensuring it is securely closed.
8. Monitor the food's internal temperature and the whole cooking process through APP.
9. Enjoy the food after receiving the corresponding notifications on the App.

Yes, the app is compatible with both iOS and Android devices.

The App has several functions and will be upgraded through Over-The-Air (OTA):

• Monitor the temperature and cooking process remotely through the App, and you will get notification when food is ready. Therefore, you can enjoy other things without constantly monitoring the grill.

• Preset cooking modes: By selecting the cooking modes, ingredients and doneness, the pellet grill will have a preset temperature and time. Also, you can adjust the temperature and time as you prefer.

• Explore step-by-step recipe guidance. We will provide recipes from the master chefs, follow the recipe, you can cook like a pro even if you are a beginner.

• Share your recipe in the community with BBQ lovers.

• Grilling log for recording the steps and setting of your grilling, and the steps can be saved for your next cooking.

When using the app for the first time, the connection and activation between the app and the pellet grill require Bluetooth. Subsequently, the app and the pellet grill can be connected via Wi-Fi as long as they are on the same Wi-Fi network.

Our product is equipped with a FlameTech patent featuring a new PID algorithm and dual sensors, which can maintain temperature fluctuations under 5℃, ensuring precise and more consistent cooking.

You can experience open fire searing with the ASMOKE Essential by removing the fire shield. The open fire can reach higher temperatures, providing better cooking results.

Yes, we will be collaborating with professional chefs to share a variety of recipes. You can easily experience chef-level grilling results with our product. Also, we will update the recipe through OTA continuously, providing more options for you.

ASMOKE Essential supports connecting two wired probes, as well as an unlimited number of Bluetooth probes. By inserting the probe, you can view the current temperature detected by these probes on the App and the touchscreen.