• ASMOKE fulfills online orders within the continental U.S. We do not ship to Hawaii or Alaska. We also do not ship to P.O. Boxes. Orders will take up to 3 business days to process, and may not ship until the following business day.

• Deliveries take an average of 2 to 7 business days to arrive after orders have been processed.The ETA is affected by weather conditions and holidays.

• ASMOKE generally offers free shipping. Please check the product page for details on the item you wish to purchase. Please note that if your grill has shipped out and there is an error on your address (made by you) or you just need to re-route your package to another place we will have to charge you a recall fee.

• For more in-depth information on our Shipping Policy, click here: https://asmokegrill.com/pages/shipping-policy

• We offer the industry-leading 3+2 extended warranty for all our grills!
• For more in-depth information on our Warranty Policy, click here: https://asmokegrill.com/pages/after-sales-policy

•A pellet grill is a cooking appliance that uses wood pellets as fuel. These grills are designed to provide a convenient and consistent way of cooking various types of food, including meats, vegetables, and even baked goods.

•Pellet grills typically consist of a hopper for storing wood pellets and a motorized auger that feeds the pellets into a fire pot, and a digital controller that regulates the temperature. The pellets are ignited by a heating element, creating a controlled fire that produces smoke and heat for cooking.

•The digital controller allows users to set and maintain their desired cooking temperature, providing precise control over the grilling process. The wood pellets used in pellet grills come in different flavors, such as hickory, applewood, or mesquite, which can enhance the taste and aroma of the food being cooked.

271 square inches of cooking space with a 8-10 hour battery life. With compact dimensions of 14.17" x 20.16" x 15.51" and weighing only 48.5 lbs, it’s perfectly designed to fit in your car trunk or bring along on RV trips.

To use the ASMOKE Essential pellet grill, follow these steps:

1. Insert the battery pack to the grill.
2. Connect the pellet grill to the App via Bluetooth for the first time using. For subsequent use, the App and the pellet grill can be connected via WiFi.
3. Fill the hopper with wood pellets.
4. Select your cooking modes or recipes through the touchscreen or App. If you prefer not to select a recipe, you can simply turn the knob, swipe the touchscreen, or tap the App to set your desired temperature and start barbecuing right away.
5. After igniting and preheating the grill, open the grill lid and place seasoned food onto the cooking grate.
6. Insert one or two meat probes (if needed).
7. Cover the grill with the lid, ensuring it is securely closed.
8. Monitor the food's internal temperature and the whole cooking process through APP.
9. Enjoy the food after receiving the corresponding notifications on the App.

Yes, the app is compatible with both iOS and Android devices.

The App has several functions and will be upgraded through Over-The-Air (OTA):

• Monitor the temperature and cooking process remotely through the App, and you will get notification when food is ready. Therefore, you can enjoy other things without constantly monitoring the grill.

• Preset cooking modes: By selecting the cooking modes, ingredients and doneness, the pellet grill will have a preset temperature and time. Also, you can adjust the temperature and time as you prefer.

• Explore step-by-step recipe guidance. We will provide recipes from the master chefs, follow the recipe, you can cook like a pro even if you are a beginner.

• Share your recipe in the community with BBQ lovers.

• Grilling log for recording the steps and setting of your grilling, and the steps can be saved for your next cooking.

Our product is equipped with a FlameTech patent featuring a new PID algorithm and dual sensors, which can maintain temperature fluctuations under 5℃, ensuring precise and more consistent cooking.

You can experience open fire searing with the ASMOKE Essential by removing the fire shield. The open fire can reach higher temperatures, providing better cooking results.

Yes, we will be collaborating with professional chefs to share a variety of recipes. You can easily experience chef-level grilling results with our product. Also, we will update the recipe through OTA continuously, providing more options for you.

ASMOKE Essential supports connecting two wired probes, as well as an unlimited number of Bluetooth probes. By inserting the probe, you can view the current temperature detected by these probes on the App and the touchscreen.

You can follow these steps:

1. Turn on your grill and make sure Bluetooth is enabled on your phone.
2. Open the app, tap “Device”, then “Add Device.”
3. When your grill appears, tap it to finish pairing.

Here’s how to do it:

1. Open the app and log in to the account linked to your grill.
2. Tap “Me”, then “Device”, select the grill you want to unpair, and tap “Unbind Device.”
3. If this doesn’t work, update the app to the latest version, then restart or reinstall it and try again.

You can see the linked account by following these steps:

1. Open the app and tap “Device” to make sure your grill is listed.
2. Then tap “Me” and your profile picture to open My Profile—the phone number and email shown are linked to your grill.
3. If you want to use a new phone later, logging in with the same phone number or email will allow the grill to appear in the app there as well.

1. Turn on the grill, go to the main screen, tap the gear icon, then select Connections.
2. For Wi-Fi, make sure the router uses 2.4 GHz only. For a mobile hotspot, set iPhone to maximum compatibility or enable 2.4 GHz on Android.
3. Select the network in Connections, enter the password, and tap the checkmark. “Connect success” confirms the connection, and the Wi-Fi icon will appear on the main screen.

After the grill shows Grill Done, tap Flame Out. The grill will run the Flame Out process, which takes about 10 minutes. Once the process is complete, press and hold the power button for 5 seconds to turn off the grill, then remove the battery.

After grilling, it’s recommended to:

1. Remove the battery and store it separately.
2. Empty the grease collection box, ash tray, and the grease channel on the right side of the burn pot.
3. Clean any ash and leftover pellets from the burn pot.

Please try the following steps:

1. Set your router to 2.4 GHz only and check if the grill can connect.
2. Test with a mobile hotspot:iPhone → enable Maximum Compatibility.Android → set hotspot to 2.4GHz mode.
3. Restart the grill and see if it connects.
4. If still not connected:Turn off the grill and remove the battery.Open the control panel and reconnect the antenna cable securely.Restart the grill and try connecting again.

1. Check the firepot for dust or leftover pellets and clean it if needed.
2. Make sure the pellets are dry and that new pellets are feeding into the firepot after ignition starts.
3. Ensure the igniter extends about 1.5–2.5 cm. If it’s too short, adjust it with pliers or tweezers once the grill is fully cool.
4. After starting ignition, wait 3–6 minutes to see if the igniter glows red and heats up.

1. Check if the probe port is loose. If it is, open the control panel and tighten the nut.
2. Test the two meat probes in both probe ports to see whether the issue is with a probe or the probe port.

1. Check your charger —it must support PD 3.0 or PD 3.1.
2. Check your charging cable. We recommend using the Type‑C to Type‑C cable provided, or any Type‑C to Type‑C cable that supports PD 3.0 or 3.1.
3. Make sure the battery temperature is between 5–40 °C (41–104 °F).
4. Press and hold the battery button for 15 seconds to reset.

1. Make sure both the grill and the app are properly connected to the internet.
2. Update the app and the grill to the latest versions, or restart them and try again.
3. If the issue persists, uninstall the app and reinstall the latest version.

1. You can check whether this happens every time you use the grill.
2. If the battery charges and works normally, quick battery drain is usually caused by extended ignition time.
3. Normally, ignition takes about 6 minutes and uses roughly 17% of the battery. After successful ignition, the grill uses very little power. If ignition fails or takes longer, it may use much more battery.
4. When the igniter is on, the flame icon turns orange, which helps monitor the total ignition time. Resolving any ignition issues should restore normal battery runtime.

1. Use 100% pure wood pellets for the best performance. ASMOKE pellets are recommended, but if you use other brands, place the iron piece in the burn pot.
   Please note that issues from other brands may affect warranty.
2. Check for pellet bridging or jams. If needed, remove the safety net and gently tap the hopper bottom to keep pellets flowing smoothly.
3. Avoid opening the lid during ignition or while the temperature is rising. If necessary, wait until the temperature stabilizes before opening.
4. Do not stop the ignition process midway, as it may cause excess pellets to build up in the burn pot.
5. Don’t press the Prime button or add pellets directly into the burn pot.
6. Before ignition, clean out any excess pellets or dust from the burn pot.

1. Update the grill to the latest version, then tap Re-test.
2. If the error remains, remove the battery and restart the grill.
3. If the error still occurs, open the control panel and reconnect the PID fan plug. Make sure the cable and connector are secure and undamaged.

1. Update the grill to the latest version, then tap Re-test.
2. If the error remains, remove the battery and restart the grill.
3. Reinstall the hopper following the guide. A “click” sound means the microswitch is triggered.
4. If the switch is triggered but the error persists, open the control panel, reconnect the microswitch and motor plug. Make sure the cable and connector are secure and undamaged.

1. Update the grill to the latest version, then tap Re-test.
2. If the error remains, remove the battery and restart the grill.
3. If the error still occurs, open the control panel and reconnect the PID fan plug. Make sure the cable and connector are secure and undamaged.

1. Update the grill to the latest version, then tap Re-test.
2. If the error remains, remove the battery and restart the grill.
3. If the error still occurs, open the control panel and reconnect the temperature sensor plug. Make sure the cable and connector are secure and undamaged.