Asmoke wants to ensure our customer satisfied with their purchase. We accept the return of products that are defective due to defects in manufacturing or workmanship for 30 days from the date of purchase. All merchandise must be unused, unassembled, and returned in the original packaging.
We only accept returns from purchases made directly through our website: www.asmokegrill.com. For products purchased directly from our authorized dealers, please refer to their return policy and contact them directly for more information.
We do not accept returns on pellets.
After receipt, returned items will be inspected and a refund will be applied within 10 business days of receiving the returned product.
Both original and return shipping costs are non-refundable. We also charge a restocking fee. The total fees for original shipping and restocking. Return shipping fees vary depending freight carrier chosen. Customers will be responsible to arrange and pay fees for return shipping.
To initiate a return, please Email our Customer Service email@example.com. Please provide your order number, date of purchase, and where you purchased your grill.
Any purchase made through Asmoke may can be cancelled within 24 hours of purchase. If you want to cancel your order, please call our Customer Service team within 24 hours of purchase. Any cancellation after 24 hours will fall under the Asmoke return policy.
We stand proudly by our products and take pride in our customer service. We warrant that our products will be free from defects in all materials and workmanship (excluding paint and finish) for the Warranty Coverage Period described below. This warranty is extended only to the original consumer purchaser. During the Warranty Coverage Period, we will (at our sole option) replace any defective part or product covered by this warranty when provided with proof of purchase. The replacement will be without charge.