Service & Support
Get Support
Before submitting a support request, please check our FAQ and troubleshooting guides for common setup, operation, and maintenance questions.
If you still need help, please submit a support request and include your order number, model number, serial number, proof of purchase, a brief description of the issue, photos or videos if available, and the troubleshooting steps you have already tried.
Submit a
support request.
You may also contact ASMOKE Support:
Email: support@asmokegrill.com
Tel: +1 833-998-5958
FAQs
Check our FAQ for troubleshooting steps.
Repair Process
Our support team will review your request, confirm the issue, and determine whether troubleshooting, replacement parts, repair instructions, or warranty service may apply. Please refer to the flowchart below for the repair process.
Replacement Guides
Replacement guides are provided to help customers install approved replacement parts. Before servicing your grill, make sure the grill is turned off, unplugged, fully cooled, and cleaned as needed. If you are not comfortable completing a repair, please contact ASMOKE Support. If you have received replacement parts, follow the video guides below to complete installation.
Control & Electronics
Temperature & Sensors
Heating & Feed System
Cooling & Airflow
Exterior / Service Parts