Tablero de control AS300 con sonda de temperatura

Customer service

Great help on answering my questions on a new smoker that I got and came up with a solution of a new control board at a very fair price!! Thanks

Warranty Claim

I haven't used the item yet because it was shipped to the wrong address. The reason I needed to purchase this item was because the smoker I bought came with a faulty unit. Disappointed I had to pay shipping for something that should be covered by warranty.

Supper helpful

They were great help and we love our smoker. Great product

New circuit board

It was easy to install and it solved my problem. I smoked a tritium it came out perfect. The initial start up, it went up to 350°, but regulated itself between 145-225 on the smoke setting. I moved it up to 200° and it maintained a perfect temp. Thank you for resolving issue.

Bad customer support

a smoke will not warranty my new grill because they have a problem with the vendor I bought the grill from. (woot.com) . Had me burn through a bag of pellets and then tell me the control board is bad. Told me the board is self learning which I thought was a little strange.