- Reviews
- Questions
Poor Customer service
The smoker was delivered with a part missing. The plate that allows the smoker to be used with non-Asmoke pellets. Iron piece for ASCA was missing. I needed to purchase it
Warranty Claim
I haven't used the item yet because it was shipped to the wrong address. The reason I needed to purchase this item was because the smoker I bought came with a faulty unit. Disappointed I had to pay shipping for something that should be covered by warranty.
Supper helpful
They were great help and we love our smoker. Great product
New circuit board
It was easy to install and it solved my problem. I smoked a tritium it came out perfect. The initial start up, it went up to 350°, but regulated itself between 145-225 on the smoke setting. I moved it up to 200° and it maintained a perfect temp. Thank you for resolving issue.
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